Refund policy
# Return & Refund Policy
**Last updated: 7/17/2026**
We make Fluida to help you feel lighter and less puffy — and we'd never want the *cost* of trying it to be the thing that holds you back. So we take the risk off your shoulders. If Fluida isn't right for you, we'll make it right.
## The 60-Day Feel-Lighter Guarantee
Give your Fluida blade a real place in your daily routine for up to **60 days**. If it isn't the right fit, email us at **support@tryfluida.com** within **60 days of delivery** and we'll refund your order in full.
**A simple two-step process.** Because we let you keep the product, we ask for two small things in return so the guarantee stays fair for everyone. **First**, give Fluida a genuine trial — use it as part of your routine for at least **14 days**, since de-puffing is a daily ritual, not a one-time fix, and the results build with consistent use. **Second**, send us a short **written log** of how it went: roughly which days you used it, how your skin looked and felt, and what didn't work out. Honest sentences are all we need — it helps us stand behind our promise and keep making Fluida better. Once we have your log, we'll pass it to our team to verify your refund, and you're welcome to keep the blade, pass it to a friend, or hand it down.
We'll always be honest with you: no de-puff tool is a magic fix, results vary from person to person, and the de-puffing effect is **temporary** — it helps you look and feel less puffy for a while after you use it, not forever. That's exactly why this guarantee exists — so you can find out for yourself with nothing to lose.
## If something's wrong with your order
- **Damaged or defective on arrival:** send us a photo within **2 days of delivery** and we'll give you instructions to be eligible for a full refund or a replacement unit.
- **Wrong item received:** let us know within **14 days** and we'll fix it at no cost to you.
- **Lost in transit / not delivered within 30 days of your ship confirmation:** we'll send a replacement or issue a full refund.
## Add-ons (Glide Serum, Precision Gua Sha)
Accessory add-ons are covered by the same 60-day window: if an add-on arrives damaged, defective, or wrong, contact us for a replacement or refund. For hygiene reasons, opened accessories don't need to be returned.
## How to start a return or refund
Email **support@tryfluida.com** with:
1. Your **order number** (it's in your confirmation email), and
2. A short note on what's wrong or why it wasn't the right fit.
We reply to every message ourselves, usually within **24–48 hours**.
## Refund timing
Once your refund is approved, it's returned to your **original payment method**. Please allow **5–10 business days** for it to appear, depending on your bank or card provider.
## A note on our shipping
Shipping is **free on every order** and typically takes **7–15 business days** to arrive. A few of our tools ship from trusted overseas partners, so the occasional order runs a little longer — we'd rather tell you that plainly than promise a date we can't keep. If your order is taking longer than expected, just reach out and we'll chase it down with you.
## Questions?
We're real people, and we answer our own email: **support@tryfluida.com**.
*Fluida is a cosmetic de-puffing and massage tool — not a medical device. It is not intended to diagnose, treat, cure, or prevent any condition, and its effects are temporary. If you have persistent swelling, pain, or any medical concern, please talk with your doctor or a qualified healthcare professional.*
*Fluida · support@tryfluida.com*