Shipping policy

# Shipping Policy

**Last updated: 7/18/2026**

Thank you for choosing Fluida. Here's exactly how and when your order reaches you.

## WHERE WE SHIP
We currently ship to all 50 U.S. states. If you're outside the U.S. and would like a Fluida, email us at **support@tryfluida.com** before ordering and we'll let you know if we can reach you.

## FREE SHIPPING
Shipping is free on every Fluida order — no minimum, no code needed. The price you see at checkout is the price you pay.

## ORDER PROCESSING
Orders are processed within **1–2 business days** (excluding weekends and U.S. holidays). You'll get a confirmation email as soon as you order, and a second email with tracking once your package is on its way.

## DELIVERY TIME
Most orders arrive within **4-8 business days** from the day you order (this includes the 1–2 day processing window above). Business days are Monday–Friday and don't include weekends or holidays.

**A note on honesty:** these are estimates, not guarantees. Once your order leaves our hands, carrier timing is out of our control, and occasionally weather or high-volume periods add a day or two. Some of our tools ship from trusted overseas partners, so the occasional order runs a little longer. If your order is running noticeably late, reach out — we'll track it down with you.

## ORDERS WITH ADD-ONS
If you add a Glide Serum or a Precision Gua Sha to your order, those items may ship separately from your Fluida blade and can arrive on a different day. That's normal — no need to worry if one part shows up before the other.

## TRACKING YOUR ORDER
Every order ships with tracking. Watch for the "your order is on its way" email, or reply to your confirmation email any time and we'll send you the latest.

## WRONG OR INCOMPLETE ADDRESSES
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll reship it to the corrected address (you may be responsible for return shipping in that case). If you catch a mistake right after ordering, email **support@tryfluida.com** quickly and we'll fix it before it ships if we can.

## LOST, STUCK, OR DAMAGED PACKAGES
If your tracking hasn't updated in a while, or it's marked delivered but you can't find it, email us at **support@tryfluida.com**. We'll make it right — that's a promise, not a maybe.

## QUESTIONS
We're a small team and we read every message. Reach us at **support@tryfluida.com** and a real person will get back to you.